Shipping Policy
Processing Time:
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates:
- We offer $5 flat rate shipping for orders under $50.
- Free shipping for orders over $50.
- Expedited shipping options are available at an additional cost and will be calculated at checkout.
Estimated Delivery Time:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 1-3 business days
International Shipping:
- We currently do not ship internationally.
Order Tracking:
- Once your order has shipped, you will receive an email notification containing your tracking number. Please allow 24-48 hours for the tracking information to update.
Shipping to P.O. Boxes:
- We ship to P.O. Boxes within the U.S. Standard shipping rates and delivery times apply.
Damaged or Lost Packages:
- We are not responsible for packages that are lost or damaged in transit. If you experience any issues, please contact the shipping carrier directly.
Incorrect Shipping Address:
- Please ensure that all shipping details are correct at checkout. We cannot be held responsible for delays or lost packages due to incorrect shipping addresses.
Contact Us:
- For any questions or concerns regarding your shipment, please contact our customer service team at info@brettfreedman.com.
Return Policy
Returns:
- We accept returns within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items:
- Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods (like beauty products). Please get in touch if you have questions or concerns about your specific item.
Return Process:
- To initiate a return, please contact us at info@brettfreedman.com with your order number and the reason for your return.
- We will provide you with a return shipping label and instructions on how to send your package back to us.
- Please note that the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., wrong or defective item).
Refunds:
- Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
- Original shipping costs are non-refundable.
Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@brettfreedman.com.
Gifts:
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us:
- For any questions or concerns regarding your return, please contact our customer service team at info@brettfreedman.com.